Responsible Gaming at fbajee2

1. Our Commitment to Safe Play

fbajee2 operates with a firm belief that responsible gaming is not a legal checkbox — it is a fundamental obligation to every player who trusts us with their entertainment and their money. We are committed to providing a gaming environment that is fair, transparent, and genuinely safe for all players across Bangladesh, whether they are in Dhaka, Chittagong, Sylhet, Khulna, or any other city or region.

Our responsible gaming program is built on four core principles: Prevention (giving players the tools to avoid problem gambling before it starts), Detection (monitoring account activity for early warning signs of harmful play), Intervention (reaching out proactively when a player may need help), and Support (connecting players with professional resources when they need assistance beyond what we can provide).

Every feature on fbajee2 — from the games we offer to the payment methods we support — is designed with responsible gaming principles embedded from the ground up. We do not target vulnerable players with aggressive bonus offers, and we do not use marketing practices designed to encourage irresponsible spending. Our promotional communications are always opt-in, and any player can opt out at any time by contacting support@fbajee2.

2. 18+ Age Restriction Policy

Gambling at fbajee2 is strictly restricted to individuals who are aged 18 years or older. This is a non-negotiable policy and applies to all players regardless of the game type, whether that is casino games, slots, crash games such as those accessed via our Crash Bonus section, fishing games, or sports betting on cricket events including the Bangladesh Premier League (BPL), T20 World Cup, and IPL.

As part of our registration process, all new players are required to confirm that they are 18 years of age or older. fbajee2 reserves the right to request age verification documentation — including a National Identity Card (NID) or passport — at any point during a player's account lifecycle. Until age verification is successfully completed, withdrawals will not be processed.

Identity documents accepted for age verification include:

• Bangladesh National Identity Card (NID) — primary preferred document
• Valid passport (Bangladeshi or international)
• Valid driving licence bearing date of birth

Any account found to belong to a person under the age of 18 will be closed immediately, all winnings will be forfeited, and any deposits made will be returned to the original payment method used (bKash, Nagad, Rocket, or Upay as applicable). fbajee2 will not knowingly facilitate underage gambling under any circumstances.

3. Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on fbajee2. It is designed for players who feel that their gambling has become — or is becoming — problematic, and who want to remove access to the platform entirely for a defined period of time.

fbajee2 offers the following self-exclusion options:

• 30-Day Exclusion: A one-month cooling-off period. Your account is suspended and cannot be reactivated during this period under any circumstances.
• 90-Day Exclusion: A three-month break, suitable for players who feel they need a longer period away from the platform.
• 6-Month Exclusion: A sustained break for players who need extended time to re-evaluate their relationship with gambling.
• 12-Month Exclusion: A full-year suspension of account access.
• Permanent (Lifetime) Exclusion: A permanent closure of your fbajee2 account with no option for reactivation. This option is irreversible once confirmed.

During any active self-exclusion period, the following measures are applied automatically:

• All login access to your account is blocked
• All promotional and marketing emails are stopped immediately
• Any pending bonus offers or free spins are cancelled
• Your account balance is preserved and will be returned upon expiry of a temporary exclusion, or refunded for permanent exclusions

To request self-exclusion, email support@fbajee2 with the subject line "Self-Exclusion Request" and specify the exclusion duration you require. Our team will process your request within 24 hours. You may also request self-exclusion via the live chat feature available in your account settings.

4. Deposit & Loss Limits

One of the most effective ways to maintain control over your gambling spending is to set defined financial limits before you begin playing. fbajee2 provides both deposit limits and loss limits that players can configure at any time through their account settings.

Deposit Limits

A deposit limit caps the total amount you can deposit into your fbajee2 account within a specified time frame. You can set limits on a daily, weekly, or monthly basis using any of the supported payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. Once your chosen limit is reached, the system will automatically decline any further deposit attempts until the limit period resets.

• Daily Deposit Limit: Applies to deposits made within a rolling 24-hour window
• Weekly Deposit Limit: Applies to all deposits made within a rolling 7-day window
• Monthly Deposit Limit: Applies to all deposits made within a rolling 30-day calendar month

Loss Limits

A loss limit caps the net amount you can lose over a given period. If your net losses reach the cap you have set, you will not be able to place further wagers until the limit period expires. Loss limits are calculated based on total wagers placed minus winnings returned, and apply across all game types on the platform including slots, crash games, fishing games, and cricket betting.

Changing Your Limits

You may decrease your deposit or loss limits at any time, and the reduction takes effect immediately. However, to protect players from impulsive decisions, any request to increase an existing limit or remove a limit entirely is subject to a mandatory 7-day cooling-off period. During this period, your current (lower) limit remains in force, giving you time to reconsider the change. If you wish to reverse an increase request during the 7-day period, you may do so at any time without penalty.

5. Time-Out & Session Controls

fbajee2 provides several tools that help you manage the amount of time you spend on the platform, independently of any financial limits you may have set. These tools are particularly useful if you find yourself losing track of time while playing, or if you simply want to ensure that gaming stays within healthy, defined boundaries.

Time-Out Periods

A time-out is a temporary suspension of your account that allows you to take a short break from fbajee2 without committing to a longer self-exclusion. Time-out options available on fbajee2 include:

• 24-hour time-out
• 48-hour time-out
• 7-day time-out
• 30-day time-out

During a time-out, your account is fully suspended. You cannot log in, place wagers, or make deposits. Your account balance, game history, and account details are preserved and will be accessible again when the time-out period expires. Time-outs cannot be reversed before the selected period ends — this is by design, to give you a genuinely uninterrupted break.

Session Time Limits

Session time limits allow you to set a maximum amount of time you can spend in a single gaming session before being automatically logged out. You can set session limits of 30 minutes, 1 hour, 2 hours, or a custom duration of your choosing. When your session limit is approaching, fbajee2 will display a clear on-screen notification so you can choose to continue or end your session manually before the automatic logout occurs.

Reality Check Reminders

Reality check reminders are periodic on-screen prompts that appear during active gaming sessions at the frequency you choose — every 30, 60, or 90 minutes. Each reality check displays:

• The total time you have been playing in the current session
• Your net session result (total wagered minus total winnings)
• A clear prompt asking whether you wish to continue playing or end your session

Reality checks are a simple but effective way to maintain awareness of your gaming activity and avoid the "time distortion" that can occur during extended play sessions.

6. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or background. It can develop gradually over time and is not always easy to recognise in yourself. fbajee2 encourages all players to regularly reflect on their gambling habits and to take action early if they notice any of the following warning signs.

Common warning signs of problem gambling include:

• Spending more time or money gambling than you intended or can afford
• Feeling the need to gamble with increasing amounts of money to achieve the same level of excitement
• Returning to gamble again soon after losing in an attempt to win back losses ("chasing losses")
• Feeling restless, irritable, or anxious when you try to reduce or stop gambling
• Lying to family members, friends, or colleagues about the extent of your gambling activity
• Using gambling as a way to escape from stress, anxiety, depression, or other personal difficulties
• Borrowing money from others, or selling possessions, in order to fund gambling
• Neglecting work, studies, family obligations, or personal health due to gambling
• Feeling guilt, shame, or regret after gambling sessions but continuing anyway
• Making repeated unsuccessful attempts to control, cut back, or stop gambling

If you recognise several of these signs in your own behaviour, or if someone close to you has raised concerns about your gambling, it is important to take these signals seriously. The presence of these signs does not mean you are beyond help — it means that now is a good time to reach out for support.

7. Self-Assessment Questions

The following questions are adapted from recognised responsible gaming assessment frameworks. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the professional organisations listed in the next section.

8. Getting Help & Support

If you feel that gambling is having a negative impact on your life, you do not have to face it alone. fbajee2's support team is available 24 hours a day, 7 days a week, and can help you activate any of the responsible gaming tools described on this page immediately. All support communications are handled in English and treated with complete confidentiality.

Contact fbajee2 Support

• Email: support@fbajee2 (subject line: "Responsible Gaming Help")
• Response Time: Typically within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours; urgent responsible gaming requests are prioritised
• What to say: Simply tell us that you need help with your gambling. You do not need to explain further — we will take it from there.

Tools You Can Activate Right Now

You do not need to wait for a response from our team to take immediate action. You can:

• Log in to your fbajee2 account and navigate to Account Settings to set deposit limits, loss limits, or session time limits immediately
• Request a time-out via Account Settings for instant account suspension
• Email support@fbajee2 to request self-exclusion — requests are processed within 24 hours

Guidance for Friends and Family

If you are concerned about the gambling behaviour of a friend or family member, there are several things you can do to help. Approach the conversation calmly and without blame — problem gambling is not a character flaw, and the person you are concerned about will respond better to supportive, non-judgmental communication. Encourage them to speak with a professional, and if appropriate, suggest they contact fbajee2's support team directly to explore their options.